Lesson 1: Customer Service
By the end of this lesson, your learners will be able to do the following:
- Explain the components of fostering positive relations between service provider and patient
- Describe how to develop effective relationships with patients, team members, other personnel, and patients’ families
- State the importance of communicating effectively in the healthcare setting
Lesson 2: Confidentiality in Allied Health
By the end of this lesson, your learners will be able to do the following:
- Analyze the court's role in healthcare information and litigation
- Examine patient's medical record requirements and common issues
- Summarize the common-law basis for confidentiality
- Apply privacy rules to patient information
- Describe OSHA's safety rules
- Identify special types of health information
- Recognize special rules and social-policy issues of HIV patients
- Evaluate risk management's effect on quality and electronic medical records
Lesson 3: Introduction to Medical Terminology
By the end of this lesson, your learners will be able to do the following:
- Summarize the history of medical terminology and how terms are formed
- Describe the relationships among the structures of the body
- Differentiate the positional and directional terms used to describe anatomical locations
- Identify the nutrients that fuel basic body functions