Hospital Greeter Training Curriculum

Lesson 1: Customer Service

By the end of this lesson, your learners will be able to:

• Explain the components of fostering positive relations between service provider and patient
• Describe how to develop effective relationships with patients, team members, other personnel, and patients’ families
• State the importance of communicating effectively in the healthcare setting

Lesson 2: Interpersonal Communication

By the end of this lesson, your learners will be able to:

• Identify the components of interpersonal communication
• Describe the skills required for effective oral communication
• List the best practices and prejudices involved in forming effective workplace communication

Lesson 3: Confidentiality in Allied Health

By the end of this lesson, your learners will be able to:

• Analyze the court's role in healthcare information and litigation
• Examine patient's medical record requirements and common issues
• Summarize the common-law basis for confidentiality
• Apply privacy rules to patient information
• Describe OSHA's safety rules
• Identify special types of health information
• Recognize special rules and social-policy issues of HIV patients
• Evaluate risk management's effect on quality and electronic medical records

Lesson 1: Basic Math for Allied Health

By the end of this lesson, your learners will be able to:

• Solve addition, subtraction, multiplication, and division problems that contain whole numbers
• Solve addition, subtraction, multiplication, and division problems that contain proper and improper fractions
• Solve addition, subtraction, multiplication, and division problems that contain decimals
• Solve problems with percentages such as calculations for base rate, discounts, and sales tax
• Use the proper procedures for calculating deductions from a paycheck (federal, state, and local taxes, hospitalization, union dues, and pension costs) to find net pay
• Calculate simple and compound interest
• Convert measurements in the metric system and in foreign currencies using the appropriate conversion factor

Lesson 2: Basic Grammar for Allied Health

By the end of this lesson, your learners will be able to:

• Identify the parts of speech
• Recognize subjects, predicates, compound subjects, compound predicates, objects, and clauses
• Explain subject-verb agreement
• Use pronouns correctly
• Use modifiers correctly
• Identify how to write using parallel construction
• Apply the basic rules of punctuation
• Distinguish between words that need to be capitalized and words that do not need to be capitalized

Lesson 3: Professional Communications

By the end of this lesson, your learners will be able to:

• Identify how to handle incoming calls in an office setting
• Recognize how to use telecommunications technology to handle phone calls and to organize phone numbers
• Describe seven components of effective oral communication
• Identify benefits and drawbacks of using email as well as the standard parts of an email
• Explain best practices for composing and sending an email
• Identify the parts of a business letter
• Explain common practices related to sending and receiving domestic and international mail

Lesson 4: Basic Word and Excel

By the end of this lesson, your learners will be able to:

• Explain how to create a Word file
• Apply formats to a document
• Identify how to compose documents with images, shapes, and graphics
• Explain how to create an Excel document
• Recognize how to use Excel to analyze data
• Describe how to create an integrated document
• Describe how to create a mail merge document